Media releases

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Specialist response teams to answer your Product & Food Safety Recall calls and emails

July 8, 2016 – The Team Australian ‘AIR’ contact centre is Sydney based and is part of the Australian service
economy. The company provides highly trained Australian help desk services with telephone &
email support as a very flexible and cost effective outsource alternative to salaried staff hours.
Product & Food Safety Recalls requiring extra resources for short periods, are a specialty.


The Team Australian customer engagement telemarketing business team thaws the cold call, by keeping it local, warm and relevant!

July 1, 2015 – With positive acceptance and ready engagement, Team Australian telephone
programs are far removed from the cold calling offshore call centre predictive dialer
campaigns. The Team Australian telemarketing team achieve intelligent customer
outcomes, simply by being real & providing genuine Australian service.


New Team Australian ‘AIR’ call and web chat customer service, brings the online Help Desk back home!

March 1, 2015 – The Team Australian ‘AIR’ business model is Sydney based and evolutionary. Recognizing that over 85% of online interactions are fully self service and need no help, AIR provides one on one telephone & web chat support to the small (but very important) number who do.


‘Team Australian Customer Service’ celebrates its sixth year supporting the British High Commission and UK Border Agency in Australia and New Zealand

May 20, 2012 – Sydney’s Team Australian Customer Service (TACS) celebrates the 6th year of its customer contact and information service partnership with the British High Commission and UK Border Agency in Australia and New Zealand.


Italian Consular Network in Australia launches a new Australian based customer telephone help line

May 11, 2012 – The Italian Embassy in Australia has launched a new call centre
service for the public and other Australian travellers to Italy. The advanced call centre
information systems now allow easy telephone access to Italian Embassy trained
Australian-based consultants for help and advice, offering a centralised information
supplier for the whole Italian Consular network in Australia and increasing the quality
for the users.

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Customer Engagement Australia Pty Ltd - Australian Customer Service Team
Level 3, 1049 Victoria Road, West Ryde NSW 2114

Telephone: (02) 8069 8420

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