In today’s chaotic world, great customer service is the essential competitive advantage
Customer Engagement Australia (CEA) /Team Australian is a specialist 100% Australian HelpDesk, dedicated to providing our clients customers with ‘Australian best practice’ customer service. Our contact centre is NSW Government certified Covid safe – with IT, HR, Account management and systems/servers managed from Sydney. Teams of specialist Australian service staff work in a managed network from home offices in Sydney and Melbourne.
CEA is fully Australian owned – using a mix of Inbound and Outbound telephone, email, web, socials and text channels to provide full resolution HelpDesk services. The company works under contract for a select group of Australian and Multinational Online Retail, State Government, Healthcare and FMCG Consumer service providers.
The service skills of our teams and sophisticated communication systems have been relied upon by our world class clients for over twenty years.